Shipping

  • Domestic Delivery Options

 

Standard Post: $8.00 AUD
 and Express deliveries $15 AUD

 

  • International Delivery Options


 

DHL International: $25.00 AUD

 

  • Delivery Address

 

We strongly suggest using a secure delivery address, such as your workplace, to ensure safe receipt of your order. 

Please note that Jay-Kat cannot be held accountable for parcels that are lost or stolen.

 

 

  • Dispatch and Delivery Times

Standard Post: 2-10 business days

DHL International: 5-15 business days

 

  • Domestic Orders

Our aim is to initiate the dispatch of orders within 1-3 business days from the date of purchase. Refer to the Australia Post website 

for a comprehensive understanding of Australia Post's Shipping and delivery coverage

 

  • International Orders

International orders are dispatched nationwide using DHL International. We aim to dispatch orders within 5 business days after purchase. Refer to the DHL International website for a comprehensive description of DHL International Shipping and delivery coverage and conditions

 

  • International delivery

We currently offer DHL international delivery to the following countries:

 

ASIA : 

China, Hong Kong, India, Indonesia, Israel, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, Vietnam.

 

EUROPE :

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

 

UNITED KINGDOM

England, Northern Ireland, Scotland, Wales.

 

NORTH AMERICA

Canada, United States.

 

  • 
If your country is not listed above, then unfortunately Jay-Kat does not deliver to your country


Duties and taxes

 

  • GST applies to all domestic orders. 

 

  • International Orders and Charges

There is no GST applied to international orders. International orders may be subject to additional taxes, import fees and charges in the country of destination. Your Jay-Kat order does not include payment for any of these taxes or charges. Payment of any customs and import charges is the sole responsibility of the purchaser. The purchaser is encouraged to contact the relevant local authority to confirm any taxes or import duties that may apply, prior to purchase. Refer to our "Terms and Conditions" for additional details.

 

  • Shipment delays

While we can make an effort to ensure timely delivery, unexpected events like strikes, floods, and lockdowns may lead to delivery delays

 

  • Safe delivery 

In cases where no one is available to sign for the delivery, orders will be left in a secure location. If this is not possible, a calling card will be placed in your mailbox, directing you to the nearest Australia Post location for collection. You have the option to modify your delivery method on the Australia Post website if tracking details for your order are available.

 

  • Delivery issues

If you experience unexpected issues with the delivery, such as non-arrival, damaged items, delivery to an incorrect address, or items left in an unsafe location, please contact us for help on addressing these concerns. Refer to our "contact" page